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If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item BigRock Mountain will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Our Return & Refund Policy was created by Return Refund Policy Template for BigRockMaine.com
Please allow 3-4 weeks for your return to be processed.
Discounted items are not eligible for a return.
Season passes, day passes, and rentals are not eligible for a refund.
BigRock Mountain will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
This document sets out the shipping policy that applies to customers that make a purchase at BigRockMaine.com. If you have any questions, please contact us at [email protected].
Shipping Options & Delivery Costs
You will be asked to select a shipping method at checkout, prices vary depending on location of delivery.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the next day, all orders placed after will be dispatched the following second business day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email. We do not offer tracking information.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.